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Connecting SuiteCG to Hardware Switchers via HDMI

SuiteCG’s NDI graphics are not immediately available to hardware switchers that do not support NDI sources. However, hardware switchers, sometimes called vision mixers, can still receive SuiteCG’s NDI graphics by means of an HDMI connection between a computer or laptop and the hardware switcher itself.

Will SuiteCG Work on a Mac?

SuiteCG is a Windows-only application. While we have not tested running SuiteCG on a Mac in a VM environment, it is certainly possible it could be done.

Is There an Evaluation Period for SuiteCG?

SuiteCG does not have a timed evaluation period. The program and it’s modules can be accessed at any time for evaluation. If a module is not licensed, the data output fields will be scrambled to prevent unlicensed use. Graphics projects will also be watermarked. We believe this is a reasonable compromise to allow you to familiarize yourself with the controls and observe game status updating in the internal graphics system as well as third-party character generators.

What is the Content Folder and Where is it Located?

The Content Folder is where many user-accessible files are located. These include session files, templates, graphics projects, and utilities programs (as available).

By default, the SuiteCG installer will place this folder at C:\SuiteCG. However, this folder location can be changed during the installation process if you want it to be located elsewhere.

Are CGStatLink Graphics Projects Compatible with SuiteCG?

No, CGStatLink graphics projects are of a completely different format and are not compatible with SuiteCG. Besides, the SuiteCG graphics projects are better by far!

Can SuiteCG Interface with Scoreboard Controllers?

At this time, SuiteCG cannot interface with any scoreboard controllers. We are exploring options to add support for external controllers in the future.

Where is My Invoice?

To purchase a license you need to create an account in the Customer Portal. When you create your account, you must provide an email address.

When you purchase a license, you will receive an invoice at that email address within a few minutes of completing your purchase. If you did not receive an email, be sure to check your Spam/Junk folders. If you did not receive an email, you can access your invoice through the Customer Portal. While you are there, please double check your contact information and confirm the spelling of your email address!

Your invoice will contain your license ID and activation password.

What is NDI?

NDI, which stands for Network Device Interface, is an IP video technology developed by Newtek. The goal of NDI is to make broadcast video easy to transport over computer networks. SuiteCG’s graphics are transmitted natively as an NDI source, allowing key-and-fill (video with transparency) graphics to be available to any production hardware or software with NDI receiving technology. To find out more about NDI, visit https://www.newtek.com/ndi/

How Does SuiteCG Pricing Work and What Sports are Included?

Where CGStatLink (SuiteCG’s predecessor) was a collection of stand-alone programs tailored to a single sport, SuiteCG MultiSport Scoreboard is a flexible application designed to accommodate many two-team sports. Customers pay a single licensing fee to activate MultiSport Scoreboard for a specified number of days.

While the MultiSport Scoreboard module is licensed, you will have unrestricted access to all sports currently supported. The number of sports supported will grow in time and will be available to all users at no additional cost.

SuiteCG MultiSport Scoreboard pricing and currently-supported sports can be found here.

System Requirements

As with any computer software, performance will vary based on hardware specs, and whether you intend to use only the XML/CSV data outputs vs the built-in graphics system. If using the built-in graphics, resolution and frame rate will be factors in system performance.

If using SuiteCG’s graphics system, we recommend, at minimum, a computer with the following specs:

Windows 7
Intel i3 2.4GHz
4GB RAM

However, for better performance we recommend something with a little more horsepower:

Windows 10
Intel i5 3.0GHz or higher
8GB RAM
Touchscreen

If using a software-based production program such as Wirecast, vMix, xSplit, etc… we HIGHLY recommend running SuiteCG on a separate computer from that production software.