My Payment Method was Declined

All purchases are processed through PayPal. We will do our best to help if there are issues processing payments, but ultimately it’s out of our hands. If you are experiencing issues with your payment, we suggest you reach out to PayPal’s Help Center.

Where is My Invoice?

To purchase a license you need to create an account in the Customer Portal. When you create your account, you must provide an email address.

When you purchase a license, you will receive an invoice at that email address within a few minutes of completing your purchase. If you did not receive an email, be sure to check your Spam/Junk folders. If you did not receive an email, you can access your invoice through the Customer Portal. While you are there, please double check your contact information and confirm the spelling of your email address!

Your invoice will contain your license ID and activation password.