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Connecting SuiteCG to Hardware Switchers via HDMI

SuiteCG’s NDI graphics are not immediately available to hardware switchers that do not support NDI sources. However, hardware switchers, sometimes called vision mixers, can still receive SuiteCG’s NDI graphics by means of an HDMI connection between a computer or laptop and the hardware switcher itself.

Will SuiteCG Work on a Mac?

SuiteCG is a Windows-only application. While we have not tested running SuiteCG on a Mac in a VM environment, it is certainly possible it could be done.

Is There an Evaluation Period for SuiteCG?

SuiteCG does not have a timed evaluation period. The program and it’s modules can be accessed at any time for evaluation. If a module is not licensed, the data output fields will be scrambled to prevent unlicensed use. Graphics projects will also be watermarked. We believe this is a reasonable compromise to allow you to familiarize yourself with the controls and observe game status updating in the internal graphics system as well as third-party character generators.

What is the Content Folder and Where is it Located?

The Content Folder is where many user-accessible files are located. These include session files, templates, graphics projects, and utilities programs (as available).

By default, the SuiteCG installer will place this folder at C:\SuiteCG. However, this folder location can be changed during the installation process if you want it to be located elsewhere.

Why is the clock not updating in my third-party CG?

SuiteCG MultiSport Scoreboard has a lot of data to export for third-party CGs. The process of writing the XML and/or CSV file is fast, but not fast enough when the clock is updating at 1/10 intervals under one minute.

To accommodate faster output of the clock, SuiteCG MultiSport Scoreboard exports TWO files: suitecg.xml/.csv, and suitecgclock.xml/.csv. The primary (first) file exports all data. The secondary (second) file exports just the game clock.

If you are running the clock with 1/10 seconds UNCHECKED, all data including the clock is exported to the primary file. The secondary file is unused.

If the 1/10 second setting is CHECKED, then the primary file will not include the clock data. The secondary file is used exclusively for the clock.

If you are not seeing the clock update in your third-party CG, check to make sure you are linking to the appropriate data file based on your clock needs.

The NDI Feed Keeps Freezing in Livestream Studio

Livestream Studio requires the NDI source specs match those of the LSS session. For example, if you are running a LSS session at “1080p 23.98,” then the SuiteCG MultiSport Scoreboard CG Settings must also be set to that same setting. While LSS does have the ability to convert the source, we have found that matching these settings and avoiding the need for conversion, prevents freeze frames.

Are CGStatLink Graphics Projects Compatible with SuiteCG?

No, CGStatLink graphics projects are of a completely different format and are not compatible with SuiteCG. Besides, the SuiteCG graphics projects are better by far!

Why did all of my External CG Export Settings disappear?

On rare occasion, and for reasons unknown, certain configuration files can become corrupted. Should this happen, the SuiteCG module will revert to it’s original state. Settings that could become lost include:

Export Settings for third-party CGs

NDI Output settings

Default Session Templates folder

Custom Color Palettes

 

Can SuiteCG Interface with Scoreboard Controllers?

At this time, SuiteCG cannot interface with any scoreboard controllers. We are exploring options to add support for external controllers in the future.

Where is My Invoice?

To purchase a license you need to create an account in the Customer Portal. When you create your account, you must provide an email address.

When you purchase a license, you will receive an invoice at that email address within a few minutes of completing your purchase. If you did not receive an email, be sure to check your Spam/Junk folders. If you did not receive an email, you can access your invoice through the Customer Portal. While you are there, please double check your contact information and confirm the spelling of your email address!

Your invoice will contain your license ID and activation password.